At a rate of 72.3%, patients receiving opioid treatment through in-network insurance overwhelmingly stayed in treatment for at least 180 days, in comparison with those who were either out-of-network ...

Even in an environment of rising rates in which 36% of small business owners have experienced premium increases during the past year, overall customer satisfaction, loyalty and brand advocacy stay ...

Chicago, Nov 11, 2025 —The coming year may pose challenges to insurers that are outside their control, such as economic uncertainty and weather catastrophes. However, there are several steps they can ...

Real-time, journey-based listening to capture feedback at every touchpoint AI-powered, proprietary analytics models unique to the insurance industry — tuned to policyholder journeys and interactions ...

AM Best expects pricing discipline and corrective actions even as underwriting pressure builds. Etiqa General Insurance’s (EGIB) heavy reliance on outside partners to cover claims has left the company ...

Rachel Rabkin Peachman is a Forbes senior editor. Jesse Kohlbecker, vice president of claims and client services at the company, says that in 2023, even during the “three largest claims events in our ...

Insurance network coverage dramatically impacts whether a person remains in treatment for opioid use disorder, according to results shared by treatment provider Ophelia. A new study finds that nearly ...