No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Even if you are its sole owner, your company has many stakeholders. The people who buy your products and services are invested in the pleasure and utility these products and services provide. Your ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

Most people – even I am guilty sometimes – worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

Motivate them, train them, care about them and make winners out of them...we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, ...

KMF Automotive Ltd has announced that it has completed a structured review of recent customer feedback to support ongoing improvements in its operational processes and service delivery. The company ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...