A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience both ...

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A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

AI automation resolves tickets 16x faster. Help desks with heavy AI automation (75-100% of work automated) resolve tickets in a median of 4.4 hours. Without automation — where human agents handle the ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...