You started your company to build something meaningful, not to spend your mornings copying data between tools, chasing status ...

In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

Almost every business, large or small, has taken automation seriously. Especially after the Covid-19 pandemic, the race to automate processes and workflows has become more intense. In the pre-Covid ...

Recently, EMA has been seeing several new products described as “IT process automation” solutions. These products cover quite a broad territory with both small and large vendors claiming that their ...

A recent multidisciplinary study published by MIT showed that highly skilled employees who were trained in generative AI could boost productivity by as much as 40% using that technology. The ...

Customer experience (CX) has been on a steep transformational curve in recent years. Technology-savvy consumers expect more personalization than ever, and they’re comfortable with companies using ...

Generative artificial intelligence-powered enterprise automation startup Orby AI Inc. today revealed it has closed on a $30 million early-stage funding round, fueling its mission to eliminate mundane ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

It’s hard to overstate the role technology plays in the way governments operate. To appreciate this, we can simply look at recent examples where local governments — hit with ransomware and other types ...

The state of Tennessee sought to revolutionize the processing of back-office tasks, and so it began transformation through automation to streamline common assignments across its 23 executive branch ...