Knowledge Management plays a pivotal role in the business of law. The program unearths the latent value of work product, data, and "know-how" that can support and accelerate the practice of law at ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Identifying diverse input sources is crucial for effective knowledge management, aiding in turning raw content into ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...

Federal knowledge officers need to throw their support behind information management systems that help users make better decisions, rather than simply attaining systems that process greater amounts of ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

While dedicated knowledge management solutions may have lost their momentum, in-house teams are still able to organize and track their employees knowledge using document management and collaboration ...