When a shopper has a problem, supermarket customer relations are put to the test in the anxious moments that follow. For the remarkable level of service they provide, this year's Golden Shopping Cart ...

A customer said that Kroger online order pickers tried to deter her from using her couponing skills to get several items for nearly free, so she took matters into her own hands. In the viral video, ...

A two-year test of electronic couponing conducted by Procter & Gamble and Kroger will be discontinued at the end of the year despite its apparent success, Jack Neff reports. It appears that P&G was ...

Digital and mobile technology is shaping the way retailers interact with consumers as the communication of offers and promotions becomes ever more personalised and interactive. Kroger’s recent ...

Retailers have been fighting back against so-called extreme couponners by changing the policies that allow such shoppers to abuse their special offers. Stores including Kroger and Rite-Aid have become ...

Every time Lauren Finney Harden publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive ...

A savvy woman saved over $100k in ten years by “extreme couponing” – and then reselling the hauls on Facebook marketplace and once-a-year yard sales. Savannah Thomas, 24, combines store promotions, ...