Whether it’s a Fortune 500 company like Alphabet or a local restaurant, all businesses with an information technology (IT) infrastructure will encounter network issues. When a problem arises, though, ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

Installed on a LAN, the SupportDesk 9.1 appliance is accessible via an Internet connection. Users open a browser session to a Web server running on the appliance. The informative pages on this Web ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

JetBlue Airways has signed a six-year agreement giving Verizon Business management of its data center, network infrastructure and help desk, the two companies announced today. Verizon Business, a unit ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. It wouldn't be too far-fetched to say that there have been more devices and appliances added to ...

As an alternative to Google Drive, employees also have access to on-campus network storage. Employees automatically have access to several network shares: one that only they can access and often one ...

BAGHDAD -- Spc. George Hester, a network help desk representative with Company B, 30th Brigade Special Troops Battalion, 30th Heavy Brigade Combat Team, stands on a six-foot-tall ladder, rewiring ...