Rivian is saying it hears its customers loud and clear, and if they want to get themselves into a shiny new R1T, they’ll have the opportunity to drive off in one next weekend in Normal, Illinois.

Rivian is offering its customers a rare opportunity – visit its plant, and possibly drive home in a spanking new R1T electric truck. Customers who can visit the brand’s Normal, Illinois manufacturing ...

Why is it that we angst over poor in-restaurant experiences, yet we continue to allow our customers to have unacceptable delivery experiences? The current delivery dilemma is perfectly predictable.