Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

· New, free-to-download app lets users make and receive calls, texts and voicemail from their existing O2 number on any supported device · Calls are charged in line with a Pay Monthly tariff – with ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

O2 is closing down its pay-as-you-go data only mobile SIM services later this month. These SIMs allow you to pay for internet data which you have to use within a certain number of days. There are no ...