· New, free-to-download app lets users make and receive calls, texts and voicemail from their existing O2 number on any supported device · Calls are charged in line with a Pay Monthly tariff – with ...

O2 has today unveiled #TweetServe, a program which will help customers to find out a range of account information without having to phone customer service. The service will allow customers to tweet ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter O2 has announced plans to introduce an AI ...