While many businesses are successfully adopting online live chat as their customer service platform, other businesses have yet to become aware of just how important this platform is. It is now proving ...

Apple introduced the live chat service as part of a larger online support overhaul last August, and reports that it would soon transition to a fee-based option began to surface in late February. The ...

Google Apps admins will be able to communicate with Google tech support staffers via online chat, complementing other existing options, including phone calls. More than 90 percent of beta testers of ...