The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

The appeal of open source solutions to government agencies around the world is not surprising as these solutions can address concerns which had prevented governments from reaping the full benefits of ...

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