Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

As companies scale, they can become more complex, resulting in higher costs and reduced speed and agility. Through scaling, functional silos emerge that can create operational boundaries and knowledge ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...

Many higher education institutions are migrating their data centers to a cloud operating model. It's a movement that has its roots over a decade ago. And while that may not be news, it's a growing ...

Modivcare, which provides services to better connect people with care, is on a transformative journey to optimize its services by implementing a new product operating model. With such a shift, ...