Last October, I wrote about mounting consumer dissatisfaction with offshore call centers. I suggested that some companies would come to the realization that they could differentiate their company ...

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.

David is a best-selling author, speaker and trainer. He is also CEO of IPD, a world-class marketing agency based in Tampa, Florida. Lead generation has changed and transformed many times over. In the ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from aboard, Chairman Brendan Carr announced on Wednesday.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

The Dollar Thrifty Automotive Group, parent of the Dollar and Thrifty car rental firms, has tapped PRC, a customer relations firm, to handle its call center support services beginning in April. Under ...

Internet service provider EarthLink is laying off most of its call center employees and outsourcing the work to domestic and overseas companies, in an effort to cut costs. The company on Tuesday said ...

MELVILLE, N.Y., Oct. 22, 2019 /PRNewswire/ -- In its ongoing mission to serve as a strategic partner to its clients and help them appropriately scale their businesses for success, Canon Information ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

When you call Epic — no matter whether it’s day or night — an Epic employee will answer the phone, according to company founder and CEO Judy Faulkner. “That person knows our customers, our products, ...

A business’ call center is the foundation of many customer interactions, and the goal should be to provide the best possible experience for those calling in with concerns or questions. When customers ...