In a world where customer acquisition costs are soaring and customer retention — particularly retaining profitable ones — is getting harder for every enterprise, “knowing your customer” is not just a ...

Reflecting on practice and critical incidents is valuable, but complex frameworks can be hard to remember. A new model has been created to simplify the process Reflection is a tool that is commonly ...

Physicians won't become obsolete any time soon, but the comprehensive integration of everything we know about well-being could revolutionize medical care. Hannibal Hanschke/Reuters The progress of ...

Big data is poised to transform society, from how we diagnose illness to how we educate children, even making it possible for a car to drive itself. Information is emerging as a new economic input, a ...