Record360, which uses mobile and Web-based app technology, has released the results from its first truck rental customer survey. The survey findings point to an increasing need for truck rental ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

American Fork, UT, United States, March 24th, 2026, FinanceWireROI CX Solutions announced the expansion of its AI-driven ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

The fast food industry, known for its quick service and convenience, is increasingly turning to AI to enhance customer experience and operational efficiency. From AI-driven order-taking to predictive ...

Brands are discovering that using AI provides a more customized, reliable shopping experience. Marketers say conversational AI is taking some of the pressure off of live customer service. Two major ...

Companies with field service teams are ubiquitous. They’re found in energy, manufacturing, technology, telecommunications, and other industries. Many companies view field services as key to customer ...

Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...