A significant product came to the enterprise conferencing market in December. WiredRed's (www.wiredred.com) e/pop Web Conferencing with multi-party video is feature-laden, but its nicest feature may ...

In one of the first major decisions after the Supreme Court's Facebook v. Duguid decision, a federal district court in South Carolina (the "Court") has ruled that the Aspect predictive dialer is not ...

A federal court out of Nebraska recently issued a decision providing a decisive post-Facebook v. Duguid victory for a company using a predictive dialer. In Grome v. USAA Savings Bank, No. 4:19-CV-3080 ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

[quote=Karl Marx]Within the capitalist system all methods for raising the social productiveness of labour are brought about at the cost of the individual labourer; all means for the development of ...

Predictive dialing software has found growing acceptance among large numbers of call centers that can't afford the more traditional proprietary hardware dialing systems. Many of these software dialers ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

Alpine Lending, a Phoenix-based mortgage company has acquired a new predictive dialing system and software from TeleDirect International Inc. of Scottsdale, AZ, to automate its regional telemarketing ...