There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

Given the right tools, digital transformations seem fairly straightforward, but adopting new technology is never straightforward. When Johnson & Johnson wanted to digitize process improvement and ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Healthcare: try to name a sector in which the importance of process excellence is higher. You’ll struggle. Every decision, every action, every allocation of personnel or resources has a direct impact ...

AI in all its forms (analytical, generative, agentic, et al) promises to redefine how work gets done. It will make ...

FLINT, MI -- A town hall meeting that will provide an update on the University of Michigan-Flint strategic transformation initiative is set to take place later this week. The town hall meeting will ...