At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

iDrive’s RemotePC not only offers excellent remote control of your desktop (even of Android devices!), it can also leverage the company’s online storage service (extra) for backup. Fast and ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...

Sometimes your end users require over-the-shoulder support. Here are a few tips for remotely guiding and troubleshooting client computers in a Windows Server environment. The ability to respond to ...