Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. To drive efficiency and elevate constituent service, state and ...

Five years ago, when my company started working on robotic process automation (RPA), we had to explain to CIOs or CTOs what RPA is. Today, the table has turned, and the conversations are generally ...

RPA brings to mind humanoid robots replacing human employees, but it’s actually much more benign (and beneficial) than that. With all the recent discussion about the AI-driven ChatGPT, Google Bard and ...

While RPA is meeting some automation needs, agencies are also looking to advanced technologies, including artificial intelligence, to solve more complicated process challenges. Alexander Slagg is a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Businesses worldwide are automating many workflows, and the pandemic is ...

QBE European Operations has used Pega bots to help automate the underwriting and claims process, saving the company hours and improving customer satisfaction. QBE Insurance Group is one of the world’s ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NICE has received the highest score for the Attended Automation use case in the 2022 Gartner Critical Capabilities for Robotic ...

NEW YORK--(BUSINESS WIRE)--WorkFusion, a top provider of Intelligent Automation software, today announced it received the highest score among 18 vendors for the “Augment Knowledge Workers” use case in ...

Robotic process automation is based on the use of software robots, or bots, aided by artificial intelligence. RPA is often used to automate repetitive manual processes. In traditional workflow ...

Digital-first businesses are striving for service assurance, which has become the lifeblood for their businesses processes. But they are increasingly getting complex across legacy and cloud-native ...