At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee retraining strategy, while their CEO is publicly saying they aren’t hiring ...

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Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

Workplace software provider Salesforce has formally announced Einstein Service Agent, the company’s first-ever autonomous AI agent. Salesforce said in a press release that it’s designed to “make ...

Verse uses synthetic data generation, stress testing, and reinforcement learning to train AI voice and text agents on ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

We're thrilled to announce the return of GamesBeat Next, hosted in San Francisco this October, where we will explore the theme of "Playing the Edge." Apply to speak here and learn more about ...

The jointly developed Customer Interaction Service, slated for launch in the first quarter of 2010, weaves together Salesforce.com's Service Cloud 2 offering with Cisco's Unified Contact Center ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...