Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Customer expectations are evolving rapidly. According to Salesforce, 80% of ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Speaking ahead of Labor Day – celebrated in the US to recognize the nation's labor movement – Salesforce CEO and co-founder Marc Benioff said the company had slashed 4,000 customer support roles ...

Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that 1-800Accountant, America’s largest virtual accounting firm for small businesses and ...

Salesforce plans to hire more than 15,000 new employees this year. We checked how much Salesforce pays engineers, data analysts, and product managers. The data is based on Salesforce's salary ...

Salesforce architect Ranjith Kumar Kollu designs scalable, automated CRM systems that replace manual workflows with ...

Salesforce is serious about AI – and customers are too. The tone of Dreamforce was a lot more serious this year than previous events, with a focus on Salesforce as a trusted partner to help its ...

BOSTON--(BUSINESS WIRE)--Skillsoft (NYSE: SKIL), the platform that empowers organizations and learners to unlock their full potential, today announced a partnership with Salesforce to bring Skillsoft ...