SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...

One of the 21st century’s best-performing stocks has experienced AI-related turbulence; we examine whether or not it can go the distance.

Salesforce is bringing artificial intelligence (AI) directly into Salesforce Suites, the CRM designed for small businesses and startups, so growing teams can turn context and customer data into action ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

Salesforce (NYSE: CRM), the world’s #1 CRM, today announced more than 180 organizations have selected Agentforce IT Service, which has transformed the IT Service Management (ITSM) landscape in just ...

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service Cloud. The firm has a $350 price target on the stock. Analysts led by Brad ...

Salesforce Inc. is entering the nonfungible token business with the announcement of NFT Cloud, a service that lets brands create and sell NFTs, which represent virtual items such as artwork and game ...

While both of these software leaders' stocks have been beaten down, one company has much better growth prospects than the ...

Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close deals faster, anticipate customer needs, and increase ...