When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The Social Security Administration is shifting to a nationalized customer service system starting this weekend, as 75 million seniors will no longer be directed to their local field offices ...

The 24/7 managed security offering represents a ‘significant investment’ for the solution provider and includes new in-house services such as proactive threat hunting and darkweb monitoring, Blue ...

The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...