In every industry, business cycles, driven by digital disruption, are accelerating. Now more than ever, IT service delivery cannot become a bottleneck. IT processes need to become faster and more ...

As the nation grapples with the COVID-19 pandemic, in-person life has been paused and the concept of "social distancing" has become part of our everyday vocabulary. Eventually stay-at-home orders will ...

The ability to provide stellar service is more difficult than you'd think, especially as businesses grow. Implementing the right technology to manage the process is key to providing a consistently ...

I’ve always thought the delivery performance metric best reflects how well integrated the various functions are and how interdependent they all are if we expect to consistently perform at a high level ...

The expediting of raw materials, parts, systems and subsystems in inbound logistics is a common but necessary evil for many companies. Reasons for expediting include missed contracted delivery dates, ...

Get the latest federal technology news delivered to your inbox. The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org ...

The White House wants to fundamentally change the way Americans access government services and benefits by focusing on the "life experiences" of those seeking assistance. The effort was teed up in a ...