On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. InvGate Service Desk is a feature-rich, ITSM-level help ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...

The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...