In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

When the coronavirus pandemic hit in March, little did New Zealand-based Kiwibank realise that it would accelerate the bank's plans to overhaul its customer service management (CSM). The company ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

LAS VEGAS — Decisiv Inc. said beginning in 2017 its software platform will power the service management systems used by Paccar Inc.’s truck brands Kenworth and Peterbilt. The company made the ...

Growing demand for centralized case management systems is reshaping how nonprofits, social workers, and healthcare ...

Qatar Airways has been recognised by Alcumus ISOQAR, one of the "most recognised and respected" UKAS accredited certification body for successfully demonstrating the implementation and compliance ...

Gonzaga University in Spokane, WA has replaced its outdated service desk software with a service management system that offers workflow automation and a self-service portal to help the university cope ...