Leadership is a topic that gets a lot of press and attention. But the concept of a leadership operating model is not very well understood in the professional service industry, in my experience. A ...

Third-party service providers and their clients face a new reality for 2021. Enterprises now have a new set of options that arise from the new digital technologies and associated operating models.

What foundational changes must happen in order to evolve your service operating model? How do you build a case for change internally? Hear from the former Director of Enterprise Field Service at ...

Fee-for-service is a business model that helps social workers and organizations engaged in social work balance the necessity for operating capital with the aim of providing services to a community at ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...

HFS Research cites Genpact's AI-driven supply chain innovation, well-established as-a-service operating model, and measurable financial impact About Genpact Genpact (NYSE: G) is an agentic and ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Transporting freight by rail rather than road can dramatically reduce costs and improve sustainability. Under its new streamlined operating model, CSX is making the most of these benefits In the first ...

Many higher education institutions are migrating their data centers to a cloud operating model. It's a movement that has its roots over a decade ago. And while that may not be news, it's a growing ...