Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Disaster recovery is a critical feature that every business, large or small, should employ. Without it, millions of dollars could be lost or entire businesses wiped out of existence. From hardware ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

The way businesses buy disaster recovery is changing – and rapidly. Over the last few years, the growth of cloud-based data storage – led by Amazon’s S3 but closely followed by Microsoft Azure and ...

Building customer loyalty requires going beyond satisfaction with “wow” moments and anticipatory service. A perfect product, caring service, timeliness and service recovery are keys to satisfied ...