ServiceNow is applying its industry-leading service management capabilities to customer service to close the service gap. Unlike traditional CRM products that stop at customer engagement, Customer ...

ServiceNow is officially rolling out its customer service management offering in a move that'll expand its addressable market and put it on a collision course with established players such as ...

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics and ServiceNow also released new research ...

ORLANDO, Fla.--(BUSINESS WIRE)--KNOWLEDGE17 – ServiceNow (NYSE: NOW), today announced ServiceNow Communities, a major new application in its Customer Service Management solution. More than ever, ...

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI ...

Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of ...

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element ...

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now ServiceNow launched a new version of ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (FIVN) ...