You’ve heard the advice, and probably followed it too: Always ask open-ended questions and never limit yourself to Yes/No answers. It’s well-intentioned advice, but it’s wrong. I ask questions for a ...

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A busy life and demanding job can leave you emotionally depleted. When your own head is spinning, it can be hard to switch gears and listen to a partner who is struggling. It may be tempting to ...

“It stops them in their tracks every time,” I was telling a colleague. “It helps them think about their work in a new way.” This is my response when asked about how I get executives to open their ...

Leaders are often told to be prepared to respond to any situation and expect the unexpected. Easier said than done because when a global virus forced a lockdown and disrupted how we conduct work ...