Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

"Being named one of America's Most Innovative Companies is a testament to the innovation driven by our team and the trust our customers place in us to solve the hardest problems in customer service." ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

American Fork, UT, United States, March 24th, 2026, FinanceWireROI CX Solutions announced the expansion of its AI-driven ...

Workplace software provider Salesforce has formally announced Einstein Service Agent, the company’s first-ever autonomous AI agent. Salesforce said in a press release that it’s designed to “make ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. is ...

MHT President Kelly Dier and the Marmon Highway Technologies road show trailer — pulled by a now-rare Marmon tractor. When the black-and-yellow, pointy-tailed Marmon Wasp won the first Indy 500 race ...