The trick to nipping IT miscues is testing, testing, testing, as these hard-luck lessons in boneheaded quality assurance attest What do you get when you add the human propensity to screw stuff up to ...

E-mail testing can be measured like a batting average--if you're a .300 hitter, you are in the big leagues. I've always been amazed that even really good baseball players can miss more than half the ...