DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...

United Airlines has begun using Language Learning Models (LLMs) and artificial intelligence, such as ChatGPT, to inform ...

United Airlines is selling anonymized customer demographic information to companies that send targeted ads to United flyers, including app users. Photo Credit: United Airlines United Airlines has ...

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

The third day of flight cuts during the ongoing government shutdown has caused thousands of cancellations and delays, sending some travelers scrambling. Flight tracking service Flightaware reported ...