This is article seven in the series exploring the Art of SharePoint Success, a framework for achieving long term business benefits from investments in SharePoint-based change initiatives. There are ...

Matt Fahrenkrug and Bill Culhane get paid to handle the nuts and bolts of complicated construction projects. As the owners of Culhane & Fahrenkrug Consulting, they facilitate every aspect of ...

As recently as five years ago, the file server at Duluth-based architecture and engineering firm LHB, Inc., was “the wild, wild west.” Employees were creating folders upon folders upon folders; ...

As we learned in last Wednesday’s Social Business TweetJam, creating a social business requires a unique combination of people, process and technology. For SharePoint users, the technology is the easy ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

Knowledge bases and incident-reporting applications are an important part of my information security department’s tool set. Here’s why: Most technically minded individuals, especially those with ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

In 2006, Google patented a Browseable Fact Repository, which was an early version of what would develop into Google’s Knowledge Graph. It was a collection of facts related to entities, with ...