There seems to be no end in sight for mass tech layoffs, as Verizon reportedly told a bunch of their customer service employees that layoffs were all but certain to hit their company next. If you’ve ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. If you have the best product in the world, that’s nice, but ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon. The telecom's AI-powered customer service ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...