Mitch Luciano is President/CEO of #1 Ocean Carrier Trailer Bridge, the #1 Place to Work in Jacksonville and an Inc Best Workplace for 2020. Almost overnight, the coronavirus pandemic moved the ...

The Covid-19 pandemic has dramatically changed the way we do business. Trying to connect on a solely virtual level with customers can feel distant. There are ways to bring humanity to virtual ...

If your virtual meeting is little more than a series of canned PowerPoint presentations, attendees will get bored, drop off and will not attend future ones. With the pandemic waning by the day, ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With utility companies, for instance, it is no ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

ORLANDO, Fla.--(BUSINESS WIRE)--Dialpad, Inc., the industry leader in AI-powered communication and collaboration, today strengthened its AI Contact Center with new digital channels and virtual agent ...

With a Virtual Receptionist, you can make an excellent first impression that will scale up your business super fast. Let's check out how it can be of help I am sure all of you are aware of the proverb ...