Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

How can a company use Web-based customer service to get and keep customers? Today, KANA Software is releasing its next-generation Web Customer Service (WCS) solution, with features intended to make ...

With online banking and investment trading growing apace, the financial community is taking steps to ensure that customers don’t get lost in cyberspace. At Crestar Bank, when the volume of customers’ ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

You probably know a technical person, someone who speaks in acronyms that you don't understand and who's always the first on the block to own the latest high-tech gadgets. But now that many consumer ...

Salesforce is expanding its Service Cloud platform to let companies offer web-based customer service and support comparable to what they provide inside smartphone apps — reflecting a broader movement ...

San Francisco, CA (Marketwired) - Coresystems, a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises' field service organizations, today ...

The software catalog lists software and services reviewed by the Software and Web-based Services Review team. Follow the accessibility, and data classification level requirements (detailed information ...