3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

This is a comprehensive list of the best web-based project management software, covering features, pricing, and more. Use this guide to find your best fit. While some people like the option of ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Security management provider Absolute Software, which ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

UB's Software and Web-based Services Review is required to comply with federal and state regulations, SUNY and UB (University at Buffalo) policies, and industry best practice. The goal is to identify ...