During my time at a IT consultant company we used BlueFolder for all service requests. It doesn't have a knowledge base per se but each customer has their own comments section. We updated that with ...

I am a computer tech, and my organization manages work requests with a ticket system; the user can fill out a form requesting help with their computer. The ticket is sent to a basic folder, and an ...

FORT JACKSON, SC -- Fort Jackson's Network Enterprise Center recently received training to institute a new web-based program aimed at providing better customer service. The new trouble-ticket system, ...

With osTicket deployed, one of the first things you'll want to do is add Agents. Find out what agents are and how to add them. TechRepublic Get the web's best business technology news, tutorials, ...

Underground hacker forums are full of complaints from users angry that a developer of some popular banking Trojan or bot program has stopped supporting his product, stranding buyers with buggy botnets ...