New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

More than 1,000 new features added to Webex over the past 12 months – dramatically improving the Hybrid Work experience. Latest features help customers empower equal participation, from everywhere New ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

TEL AVIV, Israel & STAMFORD, Conn.--(BUSINESS WIRE)--Voiceitt, a leading speech recognition technology for non-standard speech, announced today that people with speech impairments will be able to ...

To extend its sought-after Webex portfolio to more kinds of partners that have remained largely untouched by Cisco, the company has added its second master agent, Telarus to grow its agent model route ...

SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, May 01, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, ...

SAN FRANCISCO--(BUSINESS WIRE)--Poll Everywhere, the world's first real-time audience response technology accessible on any device, today announced its partnership with Webex™ by Cisco to integrate ...

Webex by Cisco wanted to lead the conversation on the future of hybrid work among C-suite executives and tech influencers. They partnered with Forbes to instill a Cisco-driven thought leadership ...

Cisco Systems Inc. today debuted a slew of additions to its Webex portfolio of communications products, including artificial intelligence features designed to optimize meetings and new hardware ...

Networking giant Cisco is getting into the coronavirus monitoring and mitigation game with its Webex remote meeting property. The company notes that in the wake of mandates issued to employees to halt ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...