[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

The single biggest challenge with any customer relationship management (CRM) application is getting salespeople to use it. Most CRM applications are selected by sales and finance managers in ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. I think I've found customer relationship management software that ...

In most organizations, associating the CRM application with the business intelligence (BI) system can provide all the magical spells required to enchant customers and ensure their continued loyalty.

Microsoft is giving small to midsize businesses (SMBs) a new sales and marketing tool with the release of Outlook Customer Manager, a customer relationship management (CRM) application within the ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

As more organizations come to depend on customer relationship management (CRM) software to manage their business, a larger percentage of them are starting to spend most of their time managing their ...

Microsoft is finally going global with its Dynamics CRM Online application. CEO Steve Ballmer, speaking at a customer event at Microsoft's Redmond, Wash., headquarters Monday, was slated to announce ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. My company sells five CRM applications and we use one of them ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...