Tracking which customer spoke to which salesperson or service representative, and what they wanted, is critical to retaining and growing your customer base. While many major corporations spend ...

Any good salesperson knows the foundation of sales is relationship building. Even as our world becomes increasingly digital, for businesses to thrive, there is still a need for strong relationships to ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...

According to a recent survey by Thomson Reuters, less than 10% of firms find their current CRM system valuable, and nearly 20% find it not effective at all. Too many firms have failed to accurately ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Ava Cambellini is a freelance web content writer who combines her passion for writing and technology to share the latest industry news and insights on products. Ava’s portfolio includes writing about ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. · 53 percent of respondents said that the administrative burdens of ...

Nimble is a centralized dashboard for social networks. Its range of supported networks and its third-party integration help businesses to stay in touch with users and customers. If you’re having ...

I want it known that I enjoy cleaning our bathrooms. To me, there's a certain satisfaction in the scrubbing of toilets, the polishing of sinks and the mopping of a floor, let alone that distinct and ...