Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Consolidated Telephone Company (CTC) leverages the end-to-end Calix cloud and software platform and Calix Premier Customer Success to launch and promote an innovative self-installation strategy for ...

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

Vymo's Net Promoter Score has increased by 19 points as a result of implementing a more user-friendly and intuitive mobile interface that aims to improve productivity bottom-up and optimize sales ...

The new achievement adds to SelectQuote Insurance Services’ recent recognition in USA Today’s “America’s Best Customer Service” List for 2025. OVERLAND PARK, Kan.--(BUSINESS WIRE)--SelectQuote, Inc.