Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

As an analyst, I am a generalist — you almost must be unless you’re Paul Greenberg, who captures and manages a hellacious amount of data about nearly every company in the space. Hat’s off to my buddy ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

Zoho today launched Zoho Desk, a context-aware help desk application that uses customer data from past interactions and from other Zoho products, like Zoho CRM and Zoho Projects, to organize tickets ...

The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk. Zoho has added AI and analytics features to its CRM suite, part of a drive by ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

Zoho has launched a new agentic AI features across three key product categories: collaboration, customer experience, and human resources. The new capabilities are designed to help businesses enhance ...

"'What made us stick with Zoho for so long is consistency and trust. Zoho continues to invest in its platform with a clear ...

A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service Whatever size of business they're dealing with, today's customers ...

Imagine your enterprise IT ecosystem for a moment. It probably feels less like a well-oiled machine and more like a crowded airport during a storm. You have employees in Mumbai trying to access legacy ...