Designing the perfect queue is no easy task—and the mass of people snaking through London is no ordinary queue. But help is at hand—from the behavioral science of queue theory to tricks of the trade ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

LONDON — At the world's most prestigious tennis tournament, hundreds of the best tickets are reserved for regular folks at low prices — if they're willing to camp out for hours or days. So every ...

Nowadays, high-performance server software (for example, the HTTP accelerator) in most cases runs on multicore machines. Modern hardware could provide 32, 64 or more CPU cores. In such highly ...