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Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

HOUSEHOLDS are losing up to £230 a year because of poor customer service, research suggests. An estimated £298 million and 27.3 million hours are lost by customers who are failing to get their ...

47% of Gen Z will walk away from a brand after a single bad customer service experience ... issues and regulations to address with its use, plus building systems that seamlessly move customers ...

From banking to electricity, healthcare to transportation, Nigerian customers have been enduring poor service, customer service and dispute resolution. Many believe that if companies invested as ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

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The Secret Service failed. The inadequacies are too lengthy to list. As detailed in the 133-page interim Senate report, the lead agent failed to flag she had credible intelligence of a threat ...

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Shep Hyken is a customer service ... this is bad news. The reason companies are in for a struggle is the economy—and more. The world of business has been rocked during the past two-plus years ...

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year ...