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HOUSEHOLDS are losing up to £230 a year because of poor customer service, research suggests. An estimated £298 million and 27.3 million hours are lost by customers who are failing to get their ...

47% of Gen Z will walk away from a brand after a single bad customer service experience ... issues and regulations to address with its use, plus building systems that seamlessly move customers ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

From banking to electricity, healthcare to transportation, Nigerian customers have been enduring poor service, customer service and dispute resolution. Many believe that if companies invested as ...

The overall damage may be relatively less severe for users of these four services, because the exposed passwords and data largely relate to customer activity on a single service. It may be cold ...

The Secret Service failed. The inadequacies are too lengthy to list. As detailed in the 133-page interim Senate report, the lead agent failed to flag she had credible intelligence of a threat ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Gift 5 articles to anyone you choose each month when you subscribe. In the 30-plus years since Australia’s retirement savings sector launched, the words “customer service” and ...

Shep Hyken is a customer service ... this is bad news. The reason companies are in for a struggle is the economy—and more. The world of business has been rocked during the past two-plus years ...

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year ...

Below, CNBC Select speaks with financial expert John Ulzheimer, formerly of FICO and the credit bureau Equifax, about the most common disadvantages of poor credit. Plus, he offers the first step ...