A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

Cellphone carriers will be required to use georouting to connect callers to the 988 call center closest to the caller’s ...

Conference calling platforms facilitate virtual calls and meetings so participants don’t have to go through a lengthy or complex process to figure out how to call in and join the conversation.

Q3 2024 Earnings Call Transcript October 17, 2024 Iridium Communications Inc. beats earnings expectations. Reported EPS is $0 ...

To minimize the risk of cardiovascular disease, our arteries need to be clear and inflammation-free, and scientists have ...

Free Cash Flow: $800,000 for Q2 2024, sequentially improving from $566,000 in Q1 2024. Net Loss: $500,000 for Q2 2024, compared to a net loss of $842,000 in the same period last year. Cash ...

“This is the same guy who said that women should be punished for having abortions,” Harris said as a guest on the popular Call Her Daddy podcast hosted by Alex Cooper, which was released on Sunda ...

The effective tax rate for adjusted EPS was 21.6% in fiscal 2024 as compared to 23.2% in fiscal 2023. On a cash flow basis, we hit the high end of our guidance with free cash flow of $70 million in ...

By Michael Saponara Tyla’s mom had “premonitions” that her daughter was pregnant, and the “Water” singer duped her with a prank call. As part of Elle‘s Phoning It In segment on Monday ...

Millicom International Cellular SA (TIGO) reports robust financial performance with significant EBITDA growth, while ...