senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

In the latest American Customer Satisfaction Index survey, fiber broadband's fast speeds place it far ahead of cable, with AT ...

When El Car Wash needed a trusted partner, company leaders quickly discovered Comcast Business offered tailored solutions for ...

This merger will combine Charter's 31.4 million customers with Cox's 6.3 million, creating the largest cable and broadband ...

The US broadband market is rapidly consolidating, leaving fewer choices as six of the top 10 internet providers were involved ...

Analysts tell TheWrap why they believe the Charter-Cox deal will not have a major effect on how Hollywood carriage deals are ...

Product safety is key in today’s fast-paced consumer word, yet it is not always a guarantee. From the food in our pantries to the cars we drive, and even the products on our shelves, recalls take ...

The T-Mobile Home Internet app guides you through the setup process, which includes scanning a QR code on the bottom of the gateway, choosing a network name (aka SSID) and password and even changing ...

The U.S. pay-TV landscape is set for a major shakeup. On Friday, Charter Communications and Cox Communications announced ...

This misstep, publicly acknowledged by Comcast, exemplifies the dire consequences ... It will position your Shopify store as a model for outstanding e-commerce customer service, where issues are ...

Customer complaints about pricing transparency and frequent service price hikes have led to a ... further exacerbates these challenges. These issues underscore the competitive pressures Comcast is ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.